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FREQUENTLY ASKED QUESTIONS

No, all products are physically the same. MAP EMALL.com provides the same products from our offline stores.

No. You can buy anything from our website without registering. But however, if you register as a MAP EMALL.com member, you will get so many benefits, such as:

● Quicker checkout for the next purchase ● Multiple shipping addresses in your account ● Subscribing our newsletter where you can find variety of new products, promotions, special price and other exciting offers

● Click “Login” on the top right corner of the website and choose "Create New Account" ● You may choose to register with your email or your Facebook account ● If you choose to register with your email, after create a password, don't forget to check the box of agreement, then click "Create Account" ● Then, you could start shopping. ● You will also receive a confirmation email from MAP EMALL.com

There is no minimum payment. We provide free delivery across Indonesia as a special promotion for a limited of time.

Shopping with us is easy, just follow the steps below:

● Choose and click on your product ● Choose the size and color that you want and then Click “Add to Cart” ● To add other products, repeat steps 1 & 2 ● Click “View Cart” once you have finished selecting products ● Review the products that you've been added to your cart ● Click "Continue Shopping" if you would like to buy more products or click on "Proceed To Checkout" to checkout and pay ● You can make purchases through the Guest Checkout, or log in as a member of MAP EMALL.com ● Choose from the following payment options ○ Bank Transfer: (Any account at BCA, Mandiri, BNI or CIMB) ○ Mandiri Clickpay ○ BCA KlikPay ○ Cash On Delivery (COD) ○ Debit and Credit Cards ● Click on "Pay Now" to continue

Yes. You can place a maximum number of 5 Bank Transfer orders per day.

MAP EMALL reserves the right, at our sole discretion, without any obligation and without any notice to you, to cancel Bank Transfer orders which exceed a total number of 5 orders per customer per day.

● Select the product you would like to purchase ● Click on the size chart located on the right ● Click on the category that suits your needs

● MAP & SOGO Gift Voucher ● Lingerie that includes bras, panties and shapewear for woman and boxers, shorts for man ● All products that are in the category of jewelry/accessories (Bracelets, earrings, charms, rings, necklaces, brooches) ● Beauty Products that include Cosmetics & Perfumery ● Any other products and brands which have specific terms & conditions clearly stated at product description

COD is also not eligible for total purchase that exceeds IDR 2 Million and in certain areas

● You will receive a confirmation email from MAP EMALL.com for your orders ● Make the payment within 24 hours after you order ● Confirm your payment on the “My Account” page and enter the details from the payment slip ● After payment has been confirmed, your order will be processed and delivered

MAP EMALL reserves the right, at our sole discretion, without any obligation and without any notice to you, to cancel Bank Transfer orders which exceed a total number of 5 orders per customer per day

● Bank Destination: (Bank account PT. MAP Ecom Adiperkasa – BCA, Mandiri, CIMB or BNI) ● Bank Name: (Name of the bank you used to do the transfer) ● Account Name: (Name of the account you used to do the transfer) ● Amount Transferred: (Total amount of the transfer) ● Transfer Date: (Date of the transfer)

MAP EMALL reserves the right, at our sole discretion, without any obligation and without any notice to you, to cancel Bank Transfer orders which exceed a total number of 5 orders per customer per day

● Click on “Your Order” then enter the ID number of your order that we've sent to your email ● Click on “Bank Payment Confirmation” on the top right side and enter the data ● Click on “Bank Payment Confirmation” again ● Wait for a confirmation email from MAP EMALL.com

MAP EMALL reserves the right, at our sole discretion, without any obligation and without any notice to you, to cancel Bank Transfer orders which exceed a total number of 5 orders per customer per day

After checking out by selecting bank transfer as a payment method, your payment can be transferred to any of the bank accounts of PT. MAP ECom Adiperkasa, within 24 hours since placing the order:

● Bank BCA, Kantor Cabang City Tower Jakarta, Acc. No. 319 306 6522 ● Bank BNI, Kantor Cabang Jakarta Pusat, Acc. No. 381 932 438 ● Bank Mandiri, Kantor Cabang Wisma 46 Sudirman Jakarta, Acc. No. 122 0006 996 998 ● Bank CIMB, Kantor Cabang Wisma 46 Sudirman Jakarta, Acc. No. 8000 861 22200

Then you have to make a payment confirmation via “My Account” after payment has been transferred. Payment verification will be performed by MAP EMALL team within 1 working day.

MAP EMALL reserves the right, at our sole discretion, without any obligation and without any notice to you, to cancel Bank Transfer orders which exceed a total number of 5 orders per customer per day

● You will be referred to the “Mandiri Click Pay” form page ● Enter your Mandiri Debit Card number ● Enter the Response Token from the Bank (APPLI 3) ● Click the “Payment Process” button ● You will receive a confirmation email from MAP EMALL.com

● The payment transaction for credit cards are made through our secure payment gateway for VISA and Mastercard ● Fill in the card number, card holders name, expiry date and CVV number, then submit ● If your credit card uses a 3D Secure System, you will receive a verification code from your bank. Please use this code to complete the transaction ● After your transaction succeeded, you will receive a confirmation email from MAP EMALL.com and your order will be processed immediately

Yes, you have to input your credit card number to make a payment with credit card. We guarantee the security of our system and the confidentiality of your personal data. We collaborate with the internet payment gateway that equipped with the 3D secure protection system to prevent fraud. This technology ensures the complete security and confidentiality of our customer's data.

Unfortunately we haven't provided a payment method with credit card installments.

Your order will be cancelled automatically by the system if we do not receive payment confirmation in 24 hours since you place your order. Please be aware of this time limit when placing orders. You can check your order and payment details contained in the email we sent you. If you happen to be in this situation, feel free to contact our customer services at hello@mapemall.com or (021) 22958321.

If you have already made the payment, then we will give you a refund in the form of an eVoucher/store credit, which can be used on your next purchase at MAP EMALL.com. We will send the details of policy and Terms and Conditions on how to use the eVouchers to you by email. Please read it Terms and Conditions carefully.

Unfortunately we are not able to give refund in a form of cash. Refund can only be in the form of Store Credit, that you could use on your next purchase, or by Bank Transfer payment and Credit Card Reversal, based on the payment method that you used at the time of transaction. Refund for Cash On Delivery payment method, will be made via Bank Transfer payment.

● Enter the eVoucher/store credit in the field provided on your Shopping Cart page ● Click on “Apply Coupon” to use the coupon

A Refund Credit is issued by MAP EMALL.com and can be used to pay for any purchases from the website.

The currency of refund credit is IDR.

Yes, if your refund credit balance are insufficient to purchase your chosen item/s, you can complete the payment by making up the difference with another payment method.

Unfortunately, refund credits are not valid indefinitely and will expire 3 (three) months from the date issued. Any addition to the credit balance will prolong your credit validity for the next year, started from the date of the addition.

● Click "Track My Order" ● Input your Order ID & email address that was used during your purchase

● Click "Track My Order" ● Input your Order ID & email address that was used during your purchase ● Click "Track Your Shipment"

An Air Waybill or AWB is an important document containing the Receipt Number issued by the shipping courier service when the products are ready to be shipped, and serves as proof of delivery

The AWB details are emailed to you once the products are shipped via our approved courier service.

● Please report any errors or defects in products shipped to our customer services within thirty 30 (thirty) days of receiving the products, as set out in our returns policy ● Our customer services will verify and cross check the booking and products you have ordered ● The courier service will pickup the products from the address you provided ● Please keep the items in good condition, place them inside their original packaging and fill out the accompanying return form which must be completed for all returns

● Jabodetabek: 1-4 working days ● Outside Jabodetabek: 2-10 working days.

Shipping lead time to start after payment confirmation for Bank Transfer through our website.

For mattresses or any similar type of products, the delivery time would be as mentioned in the product descriptions detail.

Yes, MAP EMALL.com will accept exchanges, if: ● The requested product is available ● The products were NOT purchased at a 50% or more discount ● The returned products have not been used and are still in its original condition ● The box/packaging is still in its original condition ● The products are returned within 30 days of date delivered

Please contact our customer services via email at hello@mapemall.com or (021) 22958321 within thirty (30) days of delivery date to confirm the availability of a replacement. We cannot process exchanges after this specified time limit.

Yes, we will perform a reimbursement of the delivery fee, once you are able to email us the proof of payment for the delivery. Please note that maximum reimbursement of delivery fee is Rp. 40.000,-.

● Login as a member ● Click “My Account” at the top right ● Click on “Personal Details” to change your personal data information ● Click on “Change Password” to change your account password ● Click on “Manage Address” to change or add another address

We always offer a wide range of prices for certain products in a limited period of time. Prices change due to promotions. We recommend registering for MAP EMALL.com membership to receive our regular newsletter to find special promotions and discounts on our website.

Currently, MAP Gift Vouchers cannot be used on MAP EMALL.com.

Copyright © 2017.
All rights reserved. PT Mitra Adiperkasa Tbk.

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