Registration

Q: Do I need to register as a member to be able to shop on Mapemall?

No. You can purchase anything on our website without registering as a member. But, by registering as a member of Mapemall, you will get the following benefits:

Faster checkout for your next purchase.

List and save numerous address on your account.

By subscribing to our newsletter, you will receive information about new products, promotions, special price and other offers.

Q: How do I register as a member on Mapemall?
Q: How do I edit my account?
Q: What if I forgot my password for Mapemall account?
Q: How do I edit my shipping address?

Order

Q: How do I shop on Mapemall?

It is easy to shop on our website, kindly follow these steps:

Select and click on the product you want to purchase.

Select the size and colour you like, then click on 'Add to Bag'.

To add more product, repeat step 1 & 2.

Click on 'Shopping Bag Icon' once you're done selecting your order.

Click on 'Continue Shopping' to shop more or click on 'CHECKOUT' to check out and proceed with payment.

Enter your valid email address (for Guest Checkout).

You can also Log In as a member of Mapemall before shopping.

Choose delivery method 'Home Delivery' or 'Pay & Pick'.

Choose or fill the shipping address for the 'Home Delivery' method or choose a store for 'Pay & Pick' method.

Review your order.

Select the following payment option:

  1. Bank Transfer/VA

  2. Credit Card

  3. Cash On Delivery (COD)

Click on 'Checkout' to continue.

If you buy multiple items, you may receive several order IDs in one checkout depending on the location of the product stock.
Q: After i make the payment, how long the order will be processed?
Q: What if the items I ordered and paid for were out of stock?
Q: How can I view my order status?

Product

Q: Are there any differences between the products sold on website and the ones at physical stores?

No, all products are the same. Mapemall offers the same products as our physical stores.

Picture or product catalog on website might looks different due to lightning effects when image taken.

Q: Are there any price differences between the products sold on website and the ones at physical stores?
Q: Why do prices on Mapemall change from time to time?
Q: How can I determine the right shoe and clothing size?

Bank Transfer & Credit Card Payment

Q: How do I make payment via Bank Transfer?

VA BCA

ATM

Choose menu: Transfer.

Choose menu: To BCA Virtual Account.

Input BCA Virtual Account Number you're given, e.g., 3933400XXXXXX.

Input your total payment amount Rp XXXXXXXX.

Check the confirmation screen for the Virtual Account Number, Name, and payment total.

Make sure everything is in order then choose "YES".

Internet Banking

Log In to your KlikBCA Account.

Input your ID and Password.

Choose "Fund Transfer", then "transfer to BCA Virtual Account".

Input the BCA virtual account number you're given, e.g., 3933400XXXXXX, click "continue".

Make sure everything is in order, input your KeyBCA response, then click "submit".

M-Banking

Log In to M-BCA application, input your PIN.

Choose "m-transfer", then choose "BCA Virtual Account".

Input BCA Virtual Account Number you're given, e.g., 3933400XXXXXX.

Click "OK" & "Send".

Recheck your transaction details then choose "OK".

Input the payment amount and your name at the Berita column, choose "OK", then input your M-BCA PIN.

Make sure everything is in order then choose "OK".

Teller

Get a deposit form, then fill out the following data:

No. Rekening: BCA Virtual Account number, e.g., 3933400XXXXXX.

Nama Pemilik Rekening: Mapemall user account name.

Berita: Fill with your name.

Fill the date, check the currency "Rupiah", fill in your payment amount.

Name and Adress must be filled by the customer.

Do a cash deposit & hand the deposit form to the bank teller.

Keep a copy of the slip as a proof of payment.

VA MANDIRI

VA BRI

Q: How do I make payment via Credit card?
Q: Should I input my credit card number when I use credit card as a payment method? How do I know that my personal data will not be misused?
Q: Can I make a payment via credit card installments?
Q: Can I use MAP Gift Vouchers to shop on Mapemall?

COD Payment

Q: What is "COD" or "Cash on Delivery"?

It is a payment option for customer Mapemall to be able to pay cash upon item delivered by courier

Q: How can I use the "Cash on Delivery"?
Q: Can I directly request order cancellation to courier?
Q: Can I return the product directly to courier?
Q: What if I'm not available when the courier deliver to my shipping address?
Q: Can I reschedule the delivery time & payment of my order?
Q: Which products are not eligible with a Cash on Delivery (COD) payment method?

Home Delivery Shipment

Q: What is "Home Delivery"?

Home Delivery is a delivery method where your order will be shipped via courier service.

Shipping fee will be calculated according to the Courier's rate, per kilogram, based on the location and the shipping service type.
Q: How much the shipping fee that will be charged?
Q: When can I expect my order to be delivered?
Q: What is an Airway bill (AWB)?
Q: When will I receive the Airway bill?
Q: Can I use instant or same-day delivery?
Q: I already choose express delivery, why the shipping cost the same as standard delivery?
Q: How do I get free shipment?
Q: How do I check the status of my delivery?
Q: What should I do if there is an error in delivery or damage in product during the shipment?

Pay & Pick

Q: What is "Pay & Pick"?

Pay & Pick is a delivery method where you can collect your order directly in the store you selected.

Q: How can I use the "Pay & Pick"?
Q: When i can go to store to pick-up the items?
Q: What is eligible payment method for Pay & Pick?
Q: What does Pick Up Code mean in the "Pay & Pick" delivery method?
Q: Can i pick up the product without or before receive pick-up code?
Q: What if the pick-up code missing/deleted?
Q: What if I do not receive the pick-up code?
Q: How if I already made a payment and not yet receiving the pick-up code, but i received cancel notification?
Q: If I already paid the order & received the pick-up code, can I exchange the product/size directly on the store?
Q: If I already paid the order & received the pick-up code, can i exchange the product / size through Customer Service?
Q: Why I cannot cancel the order or exchange the product directly on the store?
Q: I already request cancelation order & wait the refund process, why I receive email notification informing item already picked-up?
Q: If i already picked up the product and want to return it, can i return it directy to the store?
Q: If i already return the product to the store, can i receive the fund directly from the store?
Q: When is the deadline I can pick up the product?
Q: Can i postpone or reschedule the pick up more than 7 days?

Product Return

Q: Can I exchange or return orders I have purchased?

For now, product exchange are not allowed, but you can return the product with the applicable terms and conditions.

Q: When can I return the product?
Q: What are the applicable terms & conditions for submission of return orders?
Q: Which products cannot be returned?
Q: How do I make an application for product return?
Q: What kind of method that eligible for product return?
Q: What's the terms and conditions for returning items bought in bundled promo? (e.g: Buy 1 Get 1, Buy 2 Get 1 etc)
Q: Limited warranty of Swarovski items.
Q: Return of Swatch items.

Refund

Q: What kind of refund methods available at Mapemall?

Mapemall will proces the refund based on your paymen method, in the form of store credit (not applicable for Guest Checkout) or Mapclub Point or through any form of payment method selected from original order. For Credit Card payment method, credit card limit will be refunded. The funds transfer to account will be made for those who opt for Bank Transfer payment method or Cash on Delivery (COD).

Mapemall will proces the refund based on your paymen method, in the form of store credit (not applicable for Guest Checkout) or Mapclub Point or through any form of payment method selected from original order. For Credit Card payment method, credit card limit will be refunded. The funds transfer to account will be made for those who opt for Bank Transfer payment method or Cash on Delivery (COD).

Q: When will I received the refund?
Q: What is the refund term and condition if customer return the product or Mapemall cannot completed the order?
Q: What is the prepaid postage refund terms and conditions if customer return the product or Mapemall cannot completed the order?
Q: Will I get delivery fee reimbursement for return product purposes?

Store Credit & e-Voucher

Q: What is a Store Credit?

Store Credit is one of the refund methods used for purchase on Mapemall. Store Credit's refund is not applicable for Guest Checkout.

It's important to note that payment that have been refunded in a form of Store Credit cannot be changed to other refund method.
Q: How can I use Store Credit?
Q: Is there an expiry date for the store credit?
Q: Can I use store credit with other payment method?
Q: Can the funds on store credit be liquidized into bank or credit card transfers?
Q: What currency is used for store credit?
Q: How do I use e-Voucher or Coupon?

Mapemall Gift Voucher

Q: Is there any minimum purchase to use the Gift Voucher?

No, but the value of transaction must be higher than the value of the Gift Voucher

Q: Can I request a product return and refund when I shop in Mapemall using gift voucher ?
Q: Will I get a refund if I purposely or unpurposely do not complete my payment for the transaction?
Q: What should I do if my gift voucher cannot be used?
Q: How will I get the refund from the Gift Voucher usage?
Q: How much the value of Gift Voucher I will get if there is a refund?
Q: If I shop using the combine payment method of Gift Voucher Mapemall and also some using bank transfer / Credit Card, how will I receive the refund?
Q: What if I purchase more than one product and one (or some) canceled, how will the refund method?
Q: How can I request for refund or gift voucher replacement, and how long the refund process needed?

Mapclub

Earning MAPCLUB point in MAPEMALL

Q: How do I earn MAPCLUB Points in Mapemall?

  1. Applies to all transactions on Mapemall.com for Logged in members excluding products MAP e-Gift Voucher and SOGO Gift Voucher.
  2. Applies to all payment methods including Mapemall Gift voucher (except ‘Pay With Points’ and ‘Pay With Points Plus’ vouchers) without minimum purchase; unless stated differently on separate Mapemall promotion T&C.
  3. Points earning is given based on net transaction value after all promotion and voucher deductions, before Shipping fee and Tax.
  4. Points will be awarded to the member’s account maximum 21 working days after received date (with no return or refund claim).

Q: How can I check my MAPCLUB point?
Q: How many MAPCLUB Points will I get for each purchase?

Syncronization Mapemall & MAPCLUB Account

Q: How to link my Mapemall and MAPCLUB account?
Q: I already have Mapemall & MAPCLUB account with same email but different mobile phone, what should I do?
Q: How can I update data on my MAPCLUB account become same with my Mapemall account?
Q: Can my reward point in MAPCLUB account linked by other person for different account or use by someone else?

Using MAPCLUB points as payment methode in MAPEMALL

Q: Can I use MAPCLUB point as payment method for Mapemall order?
Q: How If the payment failed while my point already deducted?
Q: How If the after using MAPCLUB point as payment there are mistakes/different amount of my total point? (example: point deducted more then actual order / double deducted / transaction not appear in MAPCLUB apps etc)
Q: Will I earn MAPCLUB Points for payment using MAPCLUB Points?
Q: Can I request a product return and refund when I shop in Mapemall using MAPCLUB point ?
Q: If I already input MAPCLUB point but I'm not complete the payment until the maximum time and the order failed, can I get my Point back?
Q: After make the payment, can I cancel my order & request for refund (including MAPCLUB Points)?
Q: How will I get the refund from the MAPCLUB point usage?
Q: How much the value of MAPCLUB point I will get if there is a refund?
Q: If I shop using the combine payment method of MAPCLUB point Mapemall and also some using bank transfer / Credit Card, how will I receive the refund?
Q: Is someone else allowed to shop and earn or redeem Points using my MAPCLUB card?
Q: Can my MAPCLUB Points be exchanged for cash or combined to other MAPCLUB account?
Q: Do MAPCLUB Points have expiry date?

CUSTOMER SERVICE

Q: Where should I go to report issue for MAPCLUB Point at Mapemall?
Q: How If the payment failed while my point already deducted?
Q: How If the after using MAPCLUB point as payment there are mistakes/different amount of my total point? (example: point deducted more then actual order / double deducted / transaction not appear in MAPCLUB apps etc)

Installment

Q: What is installment?

Installment is monthly partial payment program using credit card, which divide total amount puchase with several payment tenure example 3, or 12 months, applied rules of certain minimum purchase.

Q: What is the requirements to get instalment program for the payment of my Mapemall order?
Q: What is the tenure for installment program in Mapemall, interest rate & from which Bank?
Q: Is there any minimum transaction for installment program?
Q: Can I install the purchase using Bank Transfer or Cash on Delivery payment?
Q: Why the payment not success while I have sufficient credit card limit balance?
Q: How Bank procees my installment?
Q: Why I got billed for full payment for the installment program Mapemall?
Q: How can I order with installment method?
Q: How can I check the monthly installment amount before place order?
Q: Will the installment program applied for or products?
Q: Will the installment program applied for or products?
Q: What will happen if I already paid the order with installment and the order cancelled by Mapemall
Q: Is there any fees for the installment process in Mapemall?
Q: How much the rate of handling fee for installment payment?
Q: How if I already paid the order with installment and I request return or order cancelation?