Mapemall

Online Lifestyle Destination

GET APP

MENU

Registration

Q: Do I need to register as a member to be able to shop on Mapemall?

No. You can purchase anything on our website without registering as a member. But, by registering as a member of Mapemall, you will get the following benefits:

Faster checkout for your next purchase.

List and save numerous address on your account.

By subscribing to our newsletter, you will receive information about new products, promotions, special price and other offers.

Q: How do I register as a member on Mapemall?

Click on the 'Person' icon on the top right crooner of the website and click 'REGISTER' on "CREATE NEW ACCOUNT".

Fill out all columns and click "REGISTER".

Then you can continue shopping.

You will receive a confirmation email from Mapemall.

We will send out a verification code to the phone number you registered.
Q: How do I edit my account?

Click on the 'Person' icon on the top right corner of the website and click 'LOGIN' by filling in your email or mobile number and password.

Click on the 'Personal Details' to change or renew your personal data. Then, click 'Edit' on each information you wish to change.

Q: What if I forgot my password for Mapemall account?

Click on the 'Person' icon on the top right corner of the website.

Fill out your email address on the column.

Click on 'Forgot your Password'.

You will receive a link to reset your Mapemall password in your email.
Q: How do I edit my shipping address?

Click on the 'Person' icon on the top right corner of the website and click 'LOGIN' by  filling in your email or mobile phone and password.

Click on the 'ACCOUNT INFORMATION' and click 'Address Book'.

Click 'Use New Address'.

Order

Q: How do I shop on Mapemall?

It is easy to shop on our website, kindly follow these steps:

Select and click on the product you want to purchase.

Select the size and colour you like, then click on 'Add to Bag'.

To add more product, repeat step 1 & 2.

Click on 'Shopping Bag Icon' once you're done selecting your order.

Click on 'Continue Shopping' to shop more or click on 'CHECKOUT' to check out and proceed with payment.

Enter your valid email address (for Guest Checkout).

You can also Log In as a member of Mapemall before shopping.

Choose delivery method 'Home Delivery' or 'Pay & Pick'.

Choose or fill the shipping address for the 'Home Delivery' method or choose a store for 'Pay & Pick' method.

Review your order.

Select the following payment option:

  1. Bank Transfer/VA

  2. Credit Card

  3. Cash On Delivery (COD)

Click on 'Checkout' to continue.

If you buy multiple items, you may receive several order IDs in one checkout depending on the location of the product stock.
Q: After i make the payment, how long the order will be processed?

Due to stock and product checking purposes, your order will take 1- 3 days to be processed. Then we will continue to the delivery step.

If the stock allocation cannot be fullfilled within 3 days maximal, then order will be cancelled and we will continue to the refund step.

Kindly refer to Refund FAQ for more information.

Q: What if the items I ordered and paid for were out of stock?

If you have already made a payment, we will refund your payment in the form of Store Credit (not applicable for Guest Checkout) or through any form of payment method selected from original order. For Credit Card payment method, credit card limit will be refunded. Funds transfer to account will be made for those who opt for Bank Transfer/VA payment method. For Cash on Delivery (COD) payment method, we will cancel the order.

If you use more than one payment method, then you will be fully refunded in a form of Store Credit.

It's important to note that payment that have been refunded in a form of Store Credit cannot be changed to other refund method.

Refund cannot be made in a form of cash.

Q: How can I view my order status?

Click "Order Track" on the website homepage.

Enter your order number & email address.

Please make sure the email address format is properly written and is case sensitive, no spaces on the front or back of the writing.

Product

Q: Are there any differences between the products sold on website and the ones at physical stores?

No, all products are the same. Mapemall offers the same products as our physical stores.

Picture or product catalog on website might looks different due to lightning effects when image taken.

Q: Are there any price differences between the products sold on website and the ones at physical stores?

Basically, all products have the same price whether they are sold on website or at physical store. However, certain promotions may be applied only on the website or at physical store. Therefore, this could lead to a price difference between products sold on website and at physical store.

Q: Why do prices on Mapemall change from time to time?

Prices change due to promotion. We always provide the best limited-time offers for certain products. We suggest you to become a Mapemall member and subscribe to our newsletter to get regular updates on promotion from us.

Q: How can I determine the right shoe and clothing size?

To determine the right size for your clothing, you will be assisted by our site's personal assistant, Milla:

Select and go to the product page you would like to purchase.

Click on Milla's avatar button on the right hand corner of the website page.

Fill out all questions by Milla.

Milla will recommend the right size of clothing tailored just for you.

To determine the right shoe size, follow the steps below:

Select and go to the product page you would like to purchase.

Click 'Size Guide' on the right hand side.

Click on the category you need and you will find the size guideline.

Bank Transfer & Credit Card Payment

Q: How do I make payment via Bank Transfer?

VA BCA

ATM

Choose menu: Transfer.

Choose menu: To BCA Virtual Account.

Input BCA Virtual Account Number you're given, e.g., 3933400XXXXXX.

Input your total payment amount Rp XXXXXXXX.

Check the confirmation screen for the Virtual Account Number, Name, and payment total.

Make sure everything is in order then choose "YES".

Internet Banking

Log In to your KlikBCA Account.

Input your ID and Password.

Choose "Fund Transfer", then "transfer to BCA Virtual Account".

Input the BCA virtual account number you're given, e.g., 3933400XXXXXX, click "continue".

Make sure everything is in order, input your KeyBCA response, then click "submit".

M-Banking

Log In to M-BCA application, input your PIN.

Choose "m-transfer", then choose "BCA Virtual Account".

Input BCA Virtual Account Number you're given, e.g., 3933400XXXXXX.

Click "OK" & "Send".

Recheck your transaction details then choose "OK".

Input the payment amount and your name at the Berita column, choose "OK", then input your M-BCA PIN.

Make sure everything is in order then choose "OK".

Teller

Get a deposit form, then fill out the following data:

No. Rekening: BCA Virtual Account number, e.g., 3933400XXXXXX.

Nama Pemilik Rekening: Mapemall user account name.

Berita: Fill with your name.

Fill the date, check the currency "Rupiah", fill in your payment amount.

Name and Adress must be filled by the customer.

Do a cash deposit & hand the deposit form to the bank teller.

Keep a copy of the slip as a proof of payment.

VA MANDIRI

ATM

Choose menu "Payment/Purchase".

Choose "Others" until you find "E-Commerce".

Input Mapemall Company Code (88899), then choose "Correct".

Input Mandiri Virtual Account / MVA number (88899 XXXXXXXX), then choose "Correct".

Input your total payment amount Rp XXXXXXXX, then choose "Correct".

Check the confirmation screen for the MVA Number, Name, and payment total.

Press 1 then choose "Yes".

Confirm your payment then choose "Yes".

Teller

Get a deposit form, then fill out the following data:

Nomor Akun : MANDIRI Virtual Account Number (88899 XXXXXXXX).

Nama Akun : Mapemall user account name.

Berita : Fill with your name.

Fill the date, check the currency "Rupiah", fill in your payment amount.

Name and Adress must be filled by the customer.

Do a cash deposit & hand the deposit form to the bank teller.

Keep a copy of the slip as a proof of payment.

Internet Banking

Go to URL https://www.bankmandiri.co.id, log in to your account.

Click on Pembayaran, Then choose Multipayment.

Under the column of penyedia jasa, choose Doku VA Agregator.

Input 16 digit MVA (88899 XXXXXXXX).

Input your total payment amount.

Input a description for the payment, then click Next

Make sure everything is in order then click Konfirmasi.

Under your Mandiri Handphone App, choose menu Transaksi Tertunda.

Choose the transaction that you want to confirm, check on the payment detail, then choose setuju.

Input your Mandiri MPIN to confirm the payment.

M-Banking

Open the Mandiri Mobile Banking App.

Log in with your Mandiri Mobile Banking account.

Choose menu "Bayar".

Choose "Lainnya".

Choose penyedia layanan "Transferpay"

Input 16 digit Mandiri Virtual Account (88899 XXXXXXXX).

Make sure everything is in order before comfirming your transaction.

VA BRI

ATM

Choose OTHER TRANSACTIONS.

Choose PAYMENT.

Choose OTHERS.

Choose BRIVA.

Input the BRIVA NUMBER then choose CORRECT.

Confirm your BRIVA data, then choose YES.

Input your payment amount then choose CORRECT.

Confirm everything is in order then choose YES.

Keep your ATM Slip as a proof of payment.

Teller

Get a deposit form, then fill out the following data:

Nomor Akun : BRI Virtual Account Number.

Nama Akun : Mapemall user account name.

Berita : Fill with your name.

Fill the date, check the currency "Rupiah", fill in your payment amount.

Name and Adress must be filled by the customer.

Do a cash deposit & hand the deposit form to the bank teller.

Keep a copy of the slip as a proof of payment.

Internet Banking

Go to the BRI Internet Banking website on https://ib.bri.co.id/Login.html

Login with your username, password, and validation.

Choose menu Pembayaran Tagihan.

Under submenu PEMBAYARAN choose BRIVA.

Input BRIVA number under Kode Bayar field then click KIRIM.

Input the payment amount under column Jumlah (for open payment) then click KIRIM.

Confirm your BRIVA data, then input your Password and mToken then click KIRIM.

Keterangan Pembayaran screen will come up next that you can save as BRIVA proof of payment.

M-Banking

Open BRI Mobile Banking App.

Choose Pembayaran.

Look for BRIVA then choose it.

Input BRIVA Number.

Input your payment amount.

Input PIN, then choose "Kirim".

Choose "OK".

Choose "Send".

Make sure the transaction is successful.

Q: How do I make payment via Credit card?

Payment for credit card transactions are made through our secure payment link for VISA and Mastercard.

Enter card number, name of card holder, expiry date and CVV number, then send.

If your credit card has a 3D Security System feature, you will receive a verification code from the bank. Use the code to continue the transaction.

After all transaction stages are completed and successful, you will receive a confirmation email from Mapemall, and your order will soon be processed.

Q: Should I input my credit card number when I use credit card as a payment method? How do I know that my personal data will not be misused?

Yes, you must enter your card number to make payment by credit card. We guarantee the security of our system and the confidentiality of your personal data. We also work with internet payment service providers that have been equipped with 3D security systems to prevent data misuse. This technology ensures the full confidentiality and security of customer data.

Q: Can I make a payment via credit card installments?

Currently, Mapemall doesn't accept payments via credit card Installment yet.

Q: Can I use MAP Gift Vouchers to shop on Mapemall?

Currently, MAP Gift Vouchers cannot be used at Mapemall.

COD Payment

Q: What is "COD" or "Cash on Delivery"?

It is a payment option for customer Mapemall to be able to pay cash upon item delivered by courier

Q: How can I use the "Cash on Delivery"?

On product page, you can pick product and type (size or color)

On "check out' menu, please ensure you choose "Cash on delivery" for the payment method.

You can track the courier by using AWB (Airway Bill) number that we inform on email or your order history menu.

Prepare the cash with total shopping statement and give to the courier upon delivery

Q: Can I directly request order cancellation to courier?

Order cancellation cannot be proceed by courier. You can contact our Customer Service to request order cancelation and product return. Product can be return with T&C applied. (see FAQ - Product Return)

Q: Can I return the product directly to courier?

Product return cannot be proceed by courier. You can contact our Customer Service to request order cancelation and product return. Product can be return with T&C applied. (see FAQ - Product Return)

Q: What if I'm not available when the courier deliver to my shipping address?

Order can be received & paid by others, kindly please prepare the cash & your representatives can give the payment to courier.

Q: Can I reschedule the delivery time & payment of my order?

You can contact our Customer Service to request re-shipping method (apply for one time re-shipping only).

Q: Which products are not eligible with a Cash on Delivery (COD) payment method?

All underwear and sleepwear (including lingerie, bra, panties, stocking, leggings, thermal, shapewear for women and boxer or shorts for men.)

Sportswear (including swimwear, cycling pants, sports bra, gym clothing.)

Socks.

Food and beverage, including hampers.

Blankets and pillows.

All products that are included in the jewelry/accessories category (bracelet, earring, pendants, rings, necklaces, brooches).

Beauty products including cosmetics and perfumes.

Fitness equipment.

Sports accessories (hats and bicycle helmets).

Home Delivery Shipment

Q: What is "Home Delivery"?

Home Delivery is a delivery method where your order will be shipped via courier service.

Shipping fee will be calculated according to the Courier's rate, per kilogram, based on the location and the shipping service type.
Q: How much the shipping fee that will be charged?

Shipping fee will be calculated according to the Courier's rate, per kilogram and product dimension, based on the location and the shipping service type.*

*Can be applied different for Digimap
Q: When can I expect my order to be delivered?

Standard Delivery: 3-10 working days maximal.

Express Delivery: 2-4 working days maximal. (Only available on selected cities) Delivery time can be different depends on sender and destination address Estimation shipping process will begin once you receive an Airway bill email from us.
Q: What is an Airway bill (AWB)?

Airway Bill (AWB) is a document containing an order number issued by a courier delivery service when your order is ready to ship and serves as proof of delivery.

Q: When will I receive the Airway bill?

Detail information of Airway bill (AWB) will be sent by email when your order is on delivery process through courier service.

Q: Can I use instant or same-day delivery?

Currently, Mapemall does not have instant or same-day delivery service yet.

Q: I already choose express delivery, why the shipping cost the same as standard delivery?

As Express Delivery only available on selected cities. If you are on non-express-delivery coverage and have chosen an express shipping service, the shipping costs displayed are standard shipping costs.

Q: How do I get free shipment?

You will get free shipping based on applicable promotion terms & condition, may subject to change without prior notice.

Q: How do I check the status of my delivery?

Click on 'ORDER TRACK'.

Enter Email & Order Number.

Click on 'TRACK ORDER'.

Q: What should I do if there is an error in delivery or damage in product during the shipment?

We suggest you to contact our Customer Service within 7 (seven) days after you received the order as mentioned on our return policy.

Our Customer Service will verify and check the order and product.

Please keep the product in good condition, place it back in the original packaging, then fill in the return form.

Please see our return product policy for more information.

Pay & Pick

Q: What is "Pay & Pick'?

Pay & Pick is a delivery method where you can collect your order directly in the store you selected.

Q: How can I use the "Pay & Pick?

On product page, you can check "Pay & Pick" menu to see the list store that has the product & type (size/color) you want to order.

On "check out' menu please choose delivery method with "Pay & Pick" dan choose store to pick-up.

We will send pick-up code (to be shown to the store) to your email or text message to your mobile phone registered on Mapemall account latest 3 x 24 hour after payment is verified.

Q: When i can go to store to pick-up the items?

You can pick up the product to the store by showing a pick-up code that we have sent via text message to your mobile phone or email registered on Mapemall account latest 3 x 24 hour after payment is verified.

Please make sure the store location when you pick up according to the store you choose during the check-out process.

Q: What is eligible payment method for Pay & Pick?

All payment methods are valid when you make transaction on Mapemall except for Cash On Delivery (COD).

Q: What does Pick Up Code mean in the "Pay & Pick" delivery method?

A Pick Up Code is used to identify the product you would like to pick up inside the store based on your online order.

Q: Can i pick up the product without or before receive pick-up code?

The product cannot be pick up without the pick-up code. We send the pick-up code as confirmation that the item you ordered (according to the type & size ordered) has been prepared by the store.

Q: What if the pick-up code missing/deleted?

You can contact our Customer Service to create a report and request to resent the pick-up code.

Q: What if I do not receive the pick-up code?

Kindly ensure to check the message on your phone or email registered on Mapemall account (include the Spam menu folder in your email). If you can't find it, please contact our Customer Service at hello@mapemall.com

Q: How if I already made a payment and not yet receiving the pick-up code, but i received cancel notification?

Your order can be cancelled by the system if the product are not available. We will send email notifications for you to inform the refund process.

Q: If I already paid the order & received the pick-up code, can I exchange the product/size directly on the store?

Exchanging products cannot be done at the store. You can contact our Customer Service first to request order cancellation and we will process the refund upon approval (7 - 14 workdays). Then you can re-order the new product.

Q: If I already paid the order & received the pick-up code, can i exchange the product / size through Customer Service?

Mapemall cannot exchanging products. You can contact our Customer Service to request order cancellation and we will process the refund upon aproval (7 - 14 workdays). Then you can reorder the new product.

Q: Why I cannot cancel the order or exchange the product directly on the store?

For online order through Mapemall, cancellation only can be proceed on website/apss & through Customer Service, and no exchange items.

Q: I already request cancelation order & wait the refund process, why I receive email notification informing item already picked-up?

If you already request cancelation and approved, kindly ignore the email. The notification automaticly send for us to process the return and able to continue with refund process.

Q: If i already picked up the product and want to return it, can i return it directy to the store?

For puchase with 'Click and Collect' method, if the cancelation request approved you can return the product to the same store where the product picked-up.

Q: If i already return the product to the store, can i receive the fund directly from the store?

The refund will be needed maximum 7-14 workday process after the refund process aproved.

Q: When is the deadline I can pick up the product?

You have maximum 7 calendar days to pick up the product since the pick up code sent.

Q: Can i postpone or reschedule the pick up more than 7 days?

You can contact our Customer Service to request the reschedule for pick-up product.

Product Return

Q: Can I exchange or return orders I have purchased?

For now, product exchange are not allowed, but you can return the product with the applicable terms and conditions.

Q: When can I return the product?

Product return shall be made no later than 7 (seven) days after delivery date. Returned orders must be received at designated location no later than 7 (seven) days after the return date that is approved by Mapemall.

Q: What are the applicable terms & conditions for submission of return orders?

You may return the orders under the following conditions:

The products received are different (color/type/size) to products that you had ordered.

Submission of return of orders shall be made no later than 7 (seven) days after delivery date. Returned orders must be received at designated location no later than 7 (seven) days after the return date that is approved by Mapemall.

The item is not purchaced with discount above 50%.

Returned orders have not been used and are still in original condition complete with price tags attached to the product. Without damage including stains, broken seams, missing buttons, loose threads, or other conditions that make the item deemed defective or damaged.

The box / brand packaging of the order must be in original condition, not damaged/dented, not affixed with any adhesive material and complete with other complementary items such as carton, clothes hanger, sticker, ribbon, strap, poly bag, plastic and other objects which constitute part of the whole product wrapping. We recommend covering the packaging of the order with a sturdy wrapper and add a 'FRAGILE' sticker when shipping.

Q: Which products cannot be returned?

All underwear and sleepwear (including lingerie, bra, panties, stocking, leggings, thermal, shapewear for women and boxer or shorts for men.)

Sportswear (including swimwear, cycling pants, sports bra, gym clothing.)

Socks.

Food and beverage, including hampers.

Blankets and pillows.

All products that are included in the jewelry/accessories category (bracelet, earring, pendants, rings, necklaces, brooches).

Beauty products including cosmetics and perfumes.

Fitness equipment.

Sports accessories (hats and bicycle helmets).

All items where the seal has been damaged or returned not with the original wrapping.

All products from Digimap store.

Q: How do I make an application for product return?

If you checkout as guest:

Please contact our Customer Service via email to hello@mapemall.com or phone 1500-627, to make the return request.

If you're Log In:

Go to your account.

Go to Order History, select the order you wish to return.

Click on 'Return' button, then cotinue to follow the return steps.

The 'Return' option is only available within 7 (seven) days after delivery date. Should you need further assistance, please contact our Customer Service via email to hello@mapemall.com or phone 1500-627. Our customer service will help to ensure your submission complies with the applicable terms and conditions. We cannot process the return request if the specified time has passed.
Q: What kind of method that eligible for product return?

You may return the orders under the following conditions:

Delivery by courier service.

Pick Up product by Mapemall's courier (only in JABODETABEK).

Return the product to the same store when you did transaction (only for 'Pay & Pick' shipping method).

For more info about product return, please contact our customer service via email to hello@mapemall.com or phone 1500-627.
Q: What's the terms and conditions for returning items bought in bundled promo? (e.g: Buy 1 Get 1, Buy 2 Get 1 etc)

Products bought in any bundling promo must be returned as a whole, regardless of reason.

Q: Limited warranty of Swarovski items.

Terms & Conditions:

  • All Swarovski Items are not eligible for return.

  • Swarovski provides 2 years warranty for Jewellery.

  • Swarovski provides 1 year warranty for Watch Battery and Movement.

  • Swarovski provides 6 months warranty for Stationery.

  • Items eligible for warranty must indicate a production damage, not significant damage(s) from misuse. After the warranty period, Swarovski no longer provides repair service, except for Watches when customer can still bring them to the stores.

Q: Return of Swatch items.

Customer can return the item maximum within 7 days after delivery date following the terms and condition applied.

Mapemall  will process the refund, if the product is returned in the country in which it was delivered. The item should also be in good condition meaning that it has not been used, packaging is still in its originial state and complete with accessories, price tags, additional labels, Swatch warranty books, return forms and other items that come along with the item.

Please note that items purchased online cannot be returned in Swatch's official offline stores.

Battery, strap (plastic material, leather or metal) and other items that have been discounted (store discount, special promotion, discount, etc) are considered as 'FINAL SALE' products. Please note that final sale products cannot be returned.

If the customer wishes to file a claim for damage to the Swatch product, please bring the Swatch item to the official Swatch store along with the Swatch warranty.

Swatch will not repair, exchange or replace item that the company deems damaged due to accident (dents, bended, damaged crystal, etc), if the item is modified, shown any attempts of repair, negligence and misused.

Under the above conditions, Swatch can still offer product repair services with customer approval for charges.

Refund

Q: What kind of refund methods available at Mapemall?

We will refund your payment in the form of store credit (not applicable for Guest Checkout) or through any form of payment method selected from original order. For Credit Card payment method, credit card limit will be refunded. Funds transfer to account will be made for those who opt for Bank Transfer payment method or Cash on Delivery (COD).

If you use more than one payment method, then you will be fully refunded in a form of Store Credit. It's important to note that payment that have been refunded in a form of Store Credit cannot be changed to other refund method. Refund cannot be made in a form of cash.
Q: When will I received the refund?

Store Credit: Funds will be received within 2 business days.

Bank Transfer & Credit Card: Funds will be received within 7-14 business days. Note: - For Product Return, will be counted since the return request approved and product received by Mapemall. - For Cancel Order: will be counted since the cancelation order approved or the order cancelled by system
Q: What is the refund term and condition if the customer return the product or Mapemall cannot complete the order?

If there are order fullfillment issue or the stock allocation for the order cannot be fulfilled to shipment within 3 days maximum, then order will be cancelled on the day 4th.

Mapemall will send an order cancellation notification on the 4th day (working day) and inform the refund according to the payment method used on the order. Except for customer who has previously used Non-BCA Bank Virtual Accounts, must inform bank account data or can choose to be returned to the Mapemall Credit Store Balance and if in a maximum of 5 days after the email is sent, Mapemall does not receive Bank account data information then the refund will be processed to the Store Credit balance. The refund will be adjusted with the latest payment transaction, not including e-voucher/coupon discount.
Q: What is the prepaid postage refund terms and conditions if customer return the product or Mapemall cannot completed the order?

Prepaid postage will be refund per kilogram, propotionally based on the transaction.

Q: Will I get delivery fee reimbursement for return product purposes?

No. We currently do not reimburse delivery fee for return product purposes.

Store Credit & e-Voucher

Q: What is a Store Credit?

Store Credit is one of the refund methods used for purchase on Mapemall. Store Credit's refund is not applicable for Guest Checkout.

It's important to note that payment that have been refunded in a form of Store Credit cannot be changed to other refund method.
Q: How can I use Store Credit?

Choose the product you would like to purchase, then click on 'BUY NOW'.

Tick the 'Use my Store Credit' box on the payment page.

Enter the store credit value.

Click on 'Use'.

Your total payment will automatically be deducted from your Store Credit value.

Q: Is there an expiry date for the store credit?

No, Store Credit doesn't have expiry date.

Q: Can I use store credit with other payment method?

Yes. If your store credit value is insufficient, you can pay the remaining payment with one of the available payment methods.

Q: What currency is used for store credit?

The currency used for store credit is (IDR) Indonesian Rupiah.

Q: Can the funds on store credit be liquidized into bank or credit card transfers?

The store credit cannot be liquidized if you have agreed that the refund should be made in a form of a store credit.

Q: How do I use e-Voucher or Coupon?

Select the product you would like to purchase, then click on 'BUY NOW'.

Enter your e-Voucher code on the 'Coupon Code' column, then click on 'Use' on the 'Payment' page.

Your total payment will be deducted automatically by your e-Voucher value.

e-Voucher is only valid for one time purchase. You can only use 1 code per transaction. If the total purchase is less than the value of the e-Voucher, then the remaining value cannot be refunded or cashed. e-Voucher can be used along with other payment method.

Mapemall Gift Voucher

Q: Is there any minimum purchase to use the Gift Voucher?

No, but the value of transaction must be higher than the value of the Gift Voucher

Q: Can I request a product return and refund when I shop in Mapemall using gift voucher ?

To be able to submit product return request, kindly refer to Term & Condition of Product Return and the request already approved by Mapemall.

Q: Will I get a refund if I purposely or unpurposely do not complete my payment for the transaction?

No, refund will only be given if there is system cancellation from due to fullfillment or shipping issue or product return.

Q: What should I do if my gift voucher cannot be used?

You can report to us along with the image or screenshot of the voucher usage issue to Mapemall Customer Service at email hello@mapemall.com.

Q: How will I get the refund from the Gift Voucher usage?

The amount will be refunded in the form of a new Gift Voucher and will be sent by email.

Q: How much the value of Gift Voucher I will get if there is a refund?

The gift voucher value will be refunded in the full amount into a new Gift Voucher

Q: If I shop using the combine payment method of Gift Voucher Mapemall and also some using bank transfer / Credit Card, how will I receive the refund?

If your transaction using more than one payment methods, Bank Transfer or Credit card and also Gift Voucher :

Q: What if I purchase more than one product and one (or some) canceled, how will the refund method?

Refunds will be processed as described in point No.7, refunds in the form of Mapemall gift voucher with the amount of canceled product after deducting with the prorated discount amount (if any).

Q: How can I request for refund or gift voucher replacement, and how long the refund process needed?

You can contact Mapemall Customer Service at email hello@mapemall.com or phone number 1500627.